Terms & Conditions
These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. These terms and conditions do not affect your statutory rights.
Access to the website
We will try to ensure that our website is available all the time for you. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.
Price & Payment
The price payable for the goods you order is as set out on our website at the time you place your order or, if you order from one of our catalogues, as set out in the catalogue provided it is a current catalogue, plus any charges for delivery.
On occasion, the prices payable of goods advertised on our website may differ from those prices offered in the then current catalogue, and we are under no obligation to honour any web price if there is such a difference.
Occasionally an error may occur with our website and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
All prices are subject to change without prior notice.
Placing an Order
When you place an order through the website, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms and Conditions.
We cannot accept an order until payment is received in full for all products and any applicable charges for delivery.
Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.
All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.
Delivery & Title
All orders are subject to product availability. We deliver to UK addresses only (including Northern Ireland). All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. In the unlikely event that we do not deliver to you within 30 days of accepting your order you will have the option of waiting for the products or cancelling your order by notifying us accordingly prior to delivery.
We strongly recommend that you do not book fitters or tradesmen until your order has actually been delivered and checked by you. We cannot be held responsible for any consequential losses and/or third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.
All orders will be delivered to a single address. For security reasons your first order using a credit/debit card for the first time when placed online or by phone will need to be delivered to the cardholder's address. Likewise your first order using PayPal will need to be delivered to the PayPal registered address. Subsequent orders can then be made to an alternative address.
You must do all that you reasonably can to enable delivery to take place. If you delay delivery, or delivery fails because you have not taken appropriate steps, the delivery courier will try to arrange for an alternative delivery date or for collection at their local delivery office. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the delivery charges.
Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
Cancellation & Returns
You may cancel orders at any time before they are dispatched to you. You may cancel your order within 14 days of the date of delivery to you or collection from our warehouse, providing the goods have not been fitted or modified in any way. Contact us with your order number and your full name. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
You may return a product for any reason within 14 days of the date of delivery or collection from our warehouse. After the 14 days period returns will be subject to a handling fee of 30%. All returns must be received within 60 days of you receiving the goods. Any returns beyond the 60 days period are not accepted.
All refunds will normally be made within 10 days of receiving your returns, and to the account originally used to purchase the product.
See our Returns and refunds section for additional details.
Save for the remedies set out in our Cancellations & Returns section (above) and to the extent permitted by law, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
Our liability to you shall not in any event include consequential losses, losses related to any business of yours, such as loss of profits or business interruption, or any amount or kind of loss or damage arising out of or in connection with your use of goods that we supply or with the use of this website.
This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
If you are a trade customer and subject to the paragraph above, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
We will not be liable to you where we are unable to perform our obligations due to matters outside our control.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice by phone or in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
The information contained on this website is for general guidance only. We make every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.
We reserve the right to change or update any website content, prices or products at any time without prior notice.
The material on this website is provided 'as is', without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website.
All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.
We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.
The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.