Returns & Refunds

Returns/ Cancellations

We accept returns or exchanges providing the goods have not been fitted or modified in any way and providing they are received by us with the original packaging together with a copy of your invoice or a completed returns form and providing the goods are in a resalable condition.

You have the right to cancel the orders at any time up to the end of 14 working days after you receive the goods, providing the goods have not been fitted or modified in any way and providing they are received by us with the original packaging together with a copy of your invoice or a completed returns form and providing the goods are in a resalable condition.

You may return a product for any reason within 14 days of the date of delivery or collection from our warehouse. After the 14 days period returns will be subject to an admin fee of 30%. All returns must be received within 60 days of you receiving the goods. Any returns beyond the 60 days period are not accepted.

You will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Please contact us and once you have notified us and that we have received the goods, we will dispatch a replacement unit or refund you.

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements.

Damaged/ Faulty Goods

Please contact us within 14 days of receiving the goods. The goods and all component parts must be received by us in the original packaging together with a copy of your invoice or a completed returns form. Once you have notified us and that we have received the goods, we will dispatch a replacement unit or refund you.

Refunds

Refunds are normally processed within 10 working days unless otherwise stated, after we have received the goods. Please contact us if you have not received notifications regarding your refunds after you have returned the goods. We will try our best to assist.

Returns Address

AET - Returns

Unit 12 Alexandra Trading Estate (The 3B),

Alexandra Road

Birmingham

B21 0PD

© Copyright 2015. All rights reserved. | Alliance Electrical Trading Ltd